Frequently Asked Questions

Got a question that hasn’t been answered here? Contact us!

Where do you Fly?

Fly Rottnest Island offer regular private charter services to Rottnest Island from Jandakot Airport in Perth. We also offer tailor-made journeys to other West Australian travel destinations such as the Abrolhos Islands and Margaret River. Have another destination in mind? Contact Us to discuss your travel requirements.

Where are you Located?

The Fly Rottnest Island customer lounge is located at 2 Mustang Rd, Jandakot WA 6164.

Customers departing from Rottnest Island should meet at the Rottnest Island Airport, Brand Way, Rottnest Island.

How Many People Can Fly?

The Fly Rottnest Island GA8 Airvan can seat 7 passengers, with additional space available for luggage. However, this is subject to a total payload weight limit (passengers + baggage). If you have a larger group of 8 or more, please get in touch with our friendly team to see how we may accommodate you.

What are the Baggage Restrictions?

Flights are subject to a total payload weight limit (passengers + baggage).

No dangerous goods are permitted. Please use this tool, to see if any items you intend to carry are classified as dangerous goods.

Small foldable prams and strollers are permitted. Transport of large prams are permitted, by request only.

Carriage of sports equipment (eg: golf clubs, surfboards, fishing rods) is available by request only.

Suitcases that do not exceed the dimensions of 158cms are permitted. Larger suitcases by request only.

Please Contact Us for your specific baggage requests.

What Luggage Items are Prohibited?

Dangerous goods are not permitted. Please use this tool, to see if any items you intend to carry are classified as dangerous goods.

How Early Should I Arrive for my Flight?

There is no need to arrive early for your flight experience. The time listed on your booking itinerary is the meeting time. The flight will depart after a short safety briefing, aircraft loading, and embarkation.

What if the Weather is Bad?

Your flight will be subject to weather conditions. In the case that the weather is unsafe for flying, a member of our team will contact you by phone to cancel or reschedule your booking. Please review our Terms and Conditions for further information about our Cancellation Policy.

What is your Cancellation Policy?

Please head to our Terms and Conditions page, to view our Cancellation Policy.

When is Payment Due?

Payment is due in full at the time of booking. Please head to our Terms and Conditions page, to view our Cancellation Policy.

Will it be noisy during the flight?

It can get a little noisy in any aircraft you fly in, however we have limited the noise you will experience in our aircraft by providing individual headsets to all passengers. They also allow for easy communication amongst your entire travelling party and the pilot (plus they make for extra cool selfies!).